In The News

Let's Reimagine Vacation Planning Together.™

Check Out Avoya’s Latest Press Releases, News Articles, And More.

  • Press Releases

    Travel Agent Builds Multi-Million Dollar Cruise Business with Avoya Travel

    Ft. Lauderdale, Fla. – September 28, 2017 – Avoya Travel®, one of the travel industry’s most innovative brands, shares how Independent Agency owner, Lisa Long, went from part-time travel agent to owning a multi-million-dollar cruise agency. By outsourcing marketing to Avoya, choosing the right specialties, and staying positive with clients, Lisa found success and has made travel a $2.5 million family business that she and her husband, Rick Amsden, run from home and while cruising the world.

    Twelve years ago, Lisa thought dabbling in travel would be a great way to receive travel perks. After falling in love with cruising and learning the business she left her career in corporate headhunting to open Luxury Vacations, LLC, as an Independent Agency in the Avoya Network™. Within her first year in the Avoya Network, Lisa was selling $1 million in cruise vacations and motivating other agents to reach their sales goals.

    Lisa attributes much of her success to finding the right host agency partner for her business. For her, the support of the Avoya Network, Avoya’s Live Leads™, and its patented technology are key drivers that help power Lisa’s business operations and success. “When starting in travel, I struggled with marketing. It’s hard building a book of business, so Avoya’s Live Leads program was ideal. I can outsource my marketing to Avoya and they send me client leads in the type of cruise products I like to sell. I feel supported by Avoya in every aspect of business, from new clients to education, technology resources, and more.”

    Lisa refined her cruise specialties early on so she could receive Live Lead clients interested in cruise products she loves and knows. She first moved from group cruises to luxury cruise vacations. Then, when the river cruise market boomed, Lisa and Rick saw the opportunity to add a specialty that not everyone was selling at the time. They took the supplier education courses and invested in experiencing it themselves for the first-hand expertise. Now Lisa and Rick intentionally pick the newest itineraries and places of interest to their clients when booking their own travel. Last month Lisa cruised Portugal’s Douro Valley and was one of the first to sail onboard Uniworld’s new Joie de Vivre on the Seine river.

    “Telling customers that I’ve been on the cruise line, ship, and to the destination that they’re considering automatically helps clients feel more comfortable. I’ve done at least 11 river cruises in the last five years to build my expertise, and it shows that I know what I’m talking about. I encourage all travel agents to gain first-hand experience to share with their clients. It will keep them coming back.”

    A quality that keeps customers booking with Lisa is her attitude. Positivity is something she encourages new agents to embrace because it was essential in growing her business, especially repeats and referrals. Lisa’s home-office walls are decorated with motivational quotes, awards, and pictures of her travels to keep her engaged and motivated. “When I first started, success was a lot about positive attitude. You must believe in you. My goal isn’t to sell a cruise, it’s to make a friend and lifetime client, so I’m cheerful in all interactions which helps clients feel at ease and trust me with their plans.”

    Building trust with her clients has helped Lisa maintain and grow her primarily European cruise business over the last few years, despite current world events that make some clients fearful of traveling. “I tell customers that I’m still traveling and share safety tips and resources to sooth their concerns. Navigating these situations is about listening to the person and finding out what’s important to them. I don’t want to convince them, I want them to be comfortable, even if it means rebooking their trip.”

    Looking out for her clients’ best interests has helped Lisa get to what she calls the sweet spot of travel. With the help of Avoya Live Leads she now has so many repeat and referral customers coming in that she can be more selective with office hours and taking new clients, and still grow her business. Since joining the Avoya Network she has earned several awards, including Best of the Best Independent Agency, Avoya’s Chairman's Club honor, and even a new Mercedes car from Silversea Cruises for her sales.

    To learn more about the Avoya Network and a career in travel visit

    About Avoya Travel:
    Avoya Travel is a family-owned company with a longstanding reputation for being one of the world’s most innovative marketing and travel technology companies. As an American Express Travel Representative for more than 30 years, and one of their largest sellers of cruises and tours, Avoya is deeply committed to Integrity and Professionalism™, service, and value in every aspect of planning cruises and vacations. Through an elite network of independently owned and operated travel agencies, Avoya provides exclusive discounts, amenities, and first-class customer service to travelers worldwide. Cruise lines and travel partners recognize this, as Avoya has received numerous accolades, including being repeatedly named Travel Partner of the Year by Norwegian Cruise Line, Royal Caribbean, Celebrity Cruises, Carnival Cruises, American Express, Oceania Cruises, and more. Today, Avoya is headquartered in Ft. Lauderdale, Florida, with support offices throughout the United States.

    Travel agency owners, travel professionals, and others interested in owning and operating their own travel business should contact Avoya Travel at 800-521-2597 or visit Travelers interested in booking their next vacation with Avoya Travel, should call 800-753-1463 or visit

    165 OF 206

  • In The News
    Avoya Travel Highlights Expansion at Annual Conference

    By 4569 on 2016-08-02 16:21:41.0

    Several new initiatives in technology, marketing and more were announced at the annual conference in Port St. Lucie, Fla... Read More

    Avoya Announces Tech-Driven Developments at Annual Conference

    By 4569 on 2016-08-02 16:11:29.0

    Avoya Travel made several announcements about its tech-driven network at its 2016 annual conference, which took place at the Club Med Sandpiper Bay resort... Read More

    Avoya Announces New Marketing Platform, Partnership at 2016 Conference

    By 4569 on 2016-08-02 16:09:06.0

    Avoya Travel recently wrapped its annual Avoya Travel Conference, which was held May 2 - 6 at Club Med Sandpiper Bay in Port St. Lucie, Florida... Read More

    Avoya agents gain access to Priceline inventory

    By 4569 on 2016-08-02 16:04:20.0

    Avoya Travel has partnered with the Priceline Partner Network, a business unit of, giving Avoya agents access to Priceline’s database... Read More

    Avoya Honors Independent Agencies for High Sales

    By 4569 on 2016-08-02 15:57:22.0

    More than 90 Avoya Independent Agencies were recognized for producing millions in annual sales in 2015... Read More

    Avoya Travel and Priceline Enter ‘Complex’ Partnership

    By 4569 on 2016-05-18 15:19:23.0

    Avoya Travel has entered into a partnership with Priceline which will give its network of independent agencies access to the OTA giant’s vast hotel, air and car rental system... Read More

    Avoya Travel Announces the Launch of AMP

    By 4569 on 2016-05-18 15:16:05.0

    Avoya Travel announced the launch of AMP, a new agency marketing platform designed to help its network of independently-owned agencies boost their marketing and branding... Read More

    Travvy Awards Winners Spotlight: Avoya Travel

    By 4090 on 2016-03-24 13:29:33.0

    In an age where independent contractors have more host agencies to choose from than ever before, it has become increasingly more difficult to determine the discerning... Read More

    Travvy Awards Winners Spotlight: Brad & Van Anderson, Avoya Travel

    By 4090 on 2016-03-24 13:31:15.0

    The Avoya Travel story really began 51 years ago, when Pal and Pat Anderson acquired a travel wholesaler that specialized in selling groups to Hawaii... Read More

    The Top 25 Travel Agent All Stars 2014

    By 4090 on 2016-03-24 13:31:55.0

    Three Avoya Travel Independent Agencies honored in Travel Agent magazine's Top 25 All Stars of 2014... Read More

  • Videos
  • Webinars

Multiple Award Winner

2018 Magellan Award Winner
2018 Travvy Award Winner
2017 Magellan Award Winner
2017 Travvy Award Winner
2016 Magellan Award Winner
2016 Travvy Award Winner
2015 Magellan Award Winner
2015 Travvy Award Winner

Get Started Now

Fill out the form below and an Affiliation Specialist will answer any questions you may have.

Terms & Conditions



Privacy Policy

This privacy policy discloses the privacy practices for This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-396-8507 or via email.